Calm Air's Commitment
Calm Air International LP is committed to providing barrier-free access and services for all. Calm Air is working to create an environment where all individuals can thrive with dignity and independence regardless of their abilities in an inclusive environment. We continue to prioritize inclusion and are committed to meeting the needs of those who face barriers related to Calm Air services and employment. We will continue this work by identifying, removing, and preventing barriers to accessibility throughout our organization and supporting our community, including our passengers, community members, the general public, and our employees.
Accessibility Plan
Calm Air understands that our community may continue to experience barriers while travelling across our vast region. Calm Air is identifying, removing, and preventing barriers to accessibility. As such, the following accessibility plan outlines Calm Air’s vision to create a more barrier-free Calm Air experience.
Calm Air’s Accessibility Plan and Feedback Process
Accessibility Progress Report
Calm Air is pleased to share our first Progress Report for the 2023-2024 reporting period, providing updates on the progress of our Accessibility Plan. Please click on the link below to download a copy of the report.
Calm Air Accessibility Progress Report Rev 01_19 August 2024
Alternate Formats
You can download our Accessibility Plan and Progress Report in regular print or large print formats or request an alternate format of the Accessibility Plan, Progress Report or description of the feedback process through one of our feedback methods.
Regular Print: Download a copy or please allow 15 days for a hard copy.
Large Print: Please allow 15 days for a hard copy.
- Accessibility Plan - Download large print PDF version.
- Accessibility Progress Report - Download large print PDF version
Braille: please allow 45 days
Audio: please allow 45 days
Electronic Format: compatible with adaptive technology - please allow 15 days.
Current Accessibility Services
Please refer to our Special Services webpage for more information and a list of services we are happy to provide our customers.
We ask that you please contact our Reservations team at least 48 hours before departure to confirm requests for assistance. We will make every reasonable effort to accommodate requests made within 48 hours of travel.
Phone: 1-800-839-2256 (select option #1 for Reservations) or use TTY Relay Service
Email: [email protected]
Hours of Operation (Central Time):
Monday to Friday: 6 a.m. to 9 p.m.
Saturday and Sunday: 7 a.m. to 7 p.m.
Closed Christmas and New Year’s Day
Feedback
To support and enable our community, we are working hard to identify, remove and prevent barriers to accessibility. This means listening to those who face barriers to equal access and incorporating feedback into how Calm Air delivers its services.
Please provide your accessibility feedback (anonymous feedback is welcome), feedback on our Accessibility Plan, Feedback Process and Progress Report, or request an alternate format of our Accessibility Plan, Progress Report, or description of our feedback process through one of the following methods:
Online Form:
Please complete the online Accessibility Feedback Form below.
Phone: 1-800-839-2256 (select option #1 for Reservations)
TTY Relay Service:
- Dial 711.
- After the operator gives you the go ahead, type in 1-800-839-2256.
- The operator will dial the number for you and act as a translator with Calm Air.
Fax: 1-204-956-6217
Email: [email protected]
Mail:
Calm Air Passenger Solutions Manager
958 Ferry Road
Winnipeg, Manitoba
R3H 0Y8
Calm Air will acknowledge receipt of feedback, other than anonymous feedback, in the same method it was received.
In Consultation with:
