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Passengers, whose baggage is delayed, must immediately report it to the Customer Service Agent at the airport within one hour of arrival. The agent will assist the passenger with completing a delayed baggage report, will begin a search and advise the passenger of the status of the search. Overnight toiletry kits may be available for those passengers who are away from home and do not have such items included in their carry-on baggage. As excess baggage items are accepted subject to availability of space and weight, Calm Air assumes no liability for a delay in the arrival of these items. If free-allowance baggage is not located within 24 hours of flight arrival and assistance is requested, Calm Air will reimburse the passenger $50.00CAD per day to a maximum of $250.00CAD for the purchase of required personal items upon submission of receipts. Any such reimbursement will be considered and included as part or all of Calm Air’s maximum liability for lost or damaged baggage. Calm Air’s maximum liability for lost or damaged baggage is $250.00 CAD per person, per incident